In the Field · Part 4
Template: the customer options sheet (good / better / best) with the cost band, the permit path, and the code trail on each rung
Lesson 27 of 27~5 minFree previewCurrent as of September 2026
One sheet the customer keeps: what you found, and three honest options with a price, what each includes and excludes, what each does not fix, whether it needs a permit and an inspection, the code section behind it, and the contract form it goes on. The customer initials the rung they choose, and the choice goes onto the contract. A filled example for a leaking 50-gallon heater in a house at 96 psi follows.
What the full lesson covers
- Every rung is a real option you would be content to perform; the "good" rung is never a decoy.
- Each rung states what it does not fix, in one sentence; that sentence is what makes the sheet honest and what the customer remembers.
- The permit path and the code section are on the sheet so the customer sees the price includes them.
- The form line tells you which contract the chosen rung goes on before you write it.
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More lessons in The Field: Method, Code, and Cases
- 1The diagnostic method: verify, isolate, cheapest test first, cause not symptom, the options ladder, document
- 2Permits: when one is required, what is exempt, pulling it online, the inspection sequence, what inspectors look for, and handling corrections
- 3Daily-use code: drainage slope, venting, water sizing, cleanouts, trap arms, and fixture units, with the section for each
- 4Gas piping in practice: sizing, CSST bonding, the pressure test, appliance connectors and shutoffs, sediment traps, and seismic shutoff valves