Running the Business · Part 5
Template: the warranty statement
Lesson 8 of 9~4 minFree previewCurrent as of September 2026
A one-page workmanship warranty to attach to every contract and list under "List of Documents to be Incorporated into the Contract": what is covered and for how long, the manufacturer's warranty passed through, the exclusions in plain words, how to make a claim, and the sentence about the customer's other legal rights. Fill in the periods and the contact, and use it on every job.
What the full lesson covers
- Set the periods once and keep them; the template shows one year on service and repairs, two years on installations and repipes.
- The exclusions reference the conditions you documented and the customer declined; write those on the invoice or options sheet every time so the exclusion has something to point to.
- The manufacturer's warranty is theirs; register it for the customer and give them the paperwork.
- This document goes on the contract's incorporated-documents list and in the job folder.
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More lessons in Customers, Warranties, and Complaints
- 1Presenting options and price without apologizing
- 2The other guy is cheaper: what to say, what to let the customer check, and the line not to cross
- 3Delivering bad news: it is worse than you thought, and how to say so
- 4You are liable for four years (patent) and ten years (latent), and CSLB accepts complaints that long