Running the Business · Part 5
Template: the warranty statement
A one-page workmanship warranty to attach to every contract and list under "List of Documents to be Incorporated into the Contract": what is covered and for how long, the manufacturer's warranty passed through, the exclusions in plain words, how to make a claim, and the sentence about the customer's other legal rights. Fill in the periods and the contact, and use it on every job.
What the full lesson covers
- Set the periods once and keep them; the template shows one year on service and repairs, two years on installations and repipes.
- The exclusions reference the conditions you documented and the customer declined; write those on the invoice or options sheet every time so the exclusion has something to point to.
- The manufacturer's warranty is theirs; register it for the customer and give them the paperwork.
- This document goes on the contract's incorporated-documents list and in the job folder.
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More lessons in Customers, Warranties, and Complaints
- 1Presenting options and price without apologizing
- 2The other guy is cheaper: what to say, what to let the customer check, and the line not to cross
- 3Delivering bad news: it is worse than you thought, and how to say so
- 4You are liable for four years (patent) and ten years (latent), and CSLB accepts complaints that long
- 5A warranty policy that protects you: what to promise, for how long, what to exclude, and what a warranty cannot do
- 6The CSLB complaint process from the contractor's side: responding, arbitration, and avoiding the citation
- 7Reviews: earning them, answering bad ones, and what you can and cannot do about a false one
- 8Template: the warranty statementYou are here
- 9Template: the CSLB complaint response letter