Running the Business · Part 5

The CSLB complaint process from the contractor's side: responding, arbitration, and avoiding the citation

A complaint letter from CSLB is not the end of a license; the response to it usually decides the outcome. This lesson is the process from the contractor's side: what happens at intake, what the consumer services representative is trying to do and why cooperating is the cheapest resolution, what an enforcement investigation looks for and what to send, how the arbitration program works and why a good-standing contractor should usually take it, what a citation is and how to appeal it in 15 working days, and the two outcomes that are automatic: the suspension for not paying an arbitration award and the revocation that follows 90 days later. Most of it is the job folder from Phase 3 and the tone from this phase.